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Frequently Asked Questions
Order
We currently ship primarily within Australia. International shipping may be available on a limited basis. If you’re outside Australia and would like to place an order, please contact us at urganiqa@gmail.com and we’ll let you know if we can ship to your location and provide a shipping quote.
Domestic Orders (Australia Only)
- Free shipping on orders over $150
- Standard Shipping: $15 (free for orders over $150)
- Express Shipping: $25
- Delivery takes 5–11 days, depending on your location
International Orders
Orders shipped outside Australia may be subject to import VAT, duties, and/or a customs handling fee charged by the local postal service or courier. These charges are set by your country's customs authority and are not included in your order total or shipping cost — they're collected separately, usually at the point of delivery. We're not able to predict the exact amount, as it depends on your country's current rates and thresholds. If you have questions about charges on your order, please contact your local customs office or delivery carrier directly.
- Please email us at urganiqa@gmail.com with your delivery address for a shipping quote.
- International orders typically take 7–15 business days once dispatched, depending on the destination.
- Orders are shipped Delivery Duty Unpaid (DDU), meaning import duties, taxes, and customs fees may apply. Please check with your local customs office for details.
- Standard International Shipping: calculated at cost. Please email us at urganiqa@gmail.com
- All prices are in AUD
It depends on where you are. Orders processed here will take 5-11 business days to arrive. Overseas deliveries can take anywhere from 7-15 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.